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How 9xm Handles Your Personal Data

At 9xm, we are clear about what personal data we collect from you, why we collect it, and how long we keep it — no vague language.

Data collected only as neededEncrypted account storageUPI & Paytm transaction privacyRight to access your dataContact privacy team anytime

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What We Collect and Why We Collect It

9xm Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you open an account on 9xm.club, we collect your name, email address, mobile number and payment identifiers — such as your UPI handle, Paytm wallet reference or PhonePe transaction ID — solely to process your transactions and maintain your account. We also collect device and

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session data (IP address, browser type, pages visited) to keep the platform secure and to improve the experience. We do not sell your personal data to third parties. Any data shared with payment processors like UPI networks or Paytm is limited strictly to what those processors
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need to complete your transaction. Your data is processed only where local law permits such processing, and eligibility to use our platform depends entirely on the laws of your jurisdiction.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you want to access, correct or delete your personal data held by 9xm, our privacy team is reachable through the channels below.

DATA HANDLING STANDARDS

Six Ways We Protect Your Data at 9xm

Data protection on 9xm is a practical matter, not a policy statement. We apply specific technical and procedural controls at every layer — from how your UPI transaction reference is stored to…

Encrypted Data Storage

All personal data — including your registered mobile number, email address and payment references — is stored using AES-256 encryption at rest. Access is restricted to authorised personnel only, and access logs are audited regularly to detect any anomaly.

Cookie Controls

9xm uses session cookies to keep you logged in and analytics cookies to understand how pages are used. You can manage cookie preferences from your browser settings at any time. We do not use third-party advertising cookies to track you across other websites.

Payment Data Handling

When you deposit via UPI or Paytm, the payment reference is passed to the relevant payment processor and is not stored in full on our servers. We retain only the last four digits of your UPI handle for reconciliation purposes, nothing more.

Data Retention Periods

Account data is retained for as long as your account is active and for a legally required period after closure, which varies by jurisdiction. Transaction records are kept for financial audit purposes. You may request deletion of non-mandatory data at any time by contacting our privacy team.

Account Security Practices

Every 9xm account is protected by password hashing and optional two-factor authentication via your registered mobile number. Suspicious login attempts trigger an automatic account alert sent to your email so you can act immediately if access was not initiated by you.

Data Access Requests

You have the right to request a copy of all personal data we hold about you. Submit your request through the Help Centre or privacy email and we will deliver a structured data export within seven business days, in a format you can read and save.

Common Questions About Your Privacy on 9xm

The questions below cover the data rights and privacy practices we hear about most often from our account holders. If your question is not answered here, our privacy team is one live-chat message away and responds to all written requests within seven business days.

We collect your name, email address, mobile number and any payment identifiers you use — such as a UPI handle or Paytm reference. We also log your IP address and session activity for security purposes. We collect only what is necessary to operate your account.

Only a partial reference is stored — for example, the last four characters of your UPI handle — for transaction matching. Full payment credentials are handled by the respective payment processor (UPI network, Paytm, PhonePe) and are never stored in full on our systems.

Yes. Submit a data access request via the Help Centre or our privacy email. We will compile a structured export of all personal data linked to your account and deliver it within seven business days of verifying your identity.

Contact our privacy team through live chat or the privacy email with your registered email address and a deletion request. We will remove non-mandatory data promptly. Certain transaction records may be retained for the period required by applicable law in your jurisdiction.

We do not sell your data. We share limited data with payment processors like Paytm and UPI networks only to complete your transactions. We may also share data with legal authorities if required by applicable law where our platform operates.

We use session cookies to keep your login active and analytics cookies to understand page performance. You can disable non-essential cookies through your browser settings at any time. Disabling session cookies may affect your ability to stay logged in to your account.

Reach our live chat team immediately via 9xm.club — they are available around the clock. You can also email our privacy team. We will investigate suspected unauthorised access, secure your account and inform you of findings within two business days.

How 9xm Handles Your Personal Data

How to Contact Us About Your Data

Six Ways We Protect Your Data at 9xm

Encrypted Data Storage

Cookie Controls

Payment Data Handling

Data Retention Periods

Account Security Practices

Data Access Requests

Common Questions About Your Privacy on 9xm

01 What personal data does 9xm collect when I open an account?

02 Is my UPI or Paytm payment data stored on 9xm servers?

03 Can I request a copy of all the data 9xm holds about me?

04 How do I ask 9xm to delete my personal data?

05 Does 9xm share my personal data with third parties?

06 How does 9xm use cookies and can I turn them off?

07 Who do I contact if I think my account data has been accessed without my permission?

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